BPO, or Business Process Outsourcing is the contracting of third party organizations, in this case BPO Companies, to undertake specific business tasks, both in the front office and the back office. Front office outsourcing deals with customers, such as marketing, sales, and service departments (i.e. customer support). Back office outsourcing deals with functions needed to run the business itself, such as Human Resources, Information Technology, and Accounting. Both of these are examples of specific BPO Services a BPO Company can provide a business.

The developing countries that are reaching out for such advanced services will be able to enjoy the cut down on the man power costs, capital expenditure and reduce the operational costs to a minimum. Other advantages for availing business process outsourcing services are categorized into points. These include:

Concentrating on the core business
Tax benefits
Option to leverage on advanced technologies at lowest rates
Benefits of increased productivity
Beat competition

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